We have done everything within our power to continue to offer you this service in these challenging times. How do I effectively communicate with an airline? In order to limit personal contact on board and protect all passengers as well as the crew, we ask you to only take one small personal item. Signing the TUI fly COVID-19 health statement is possible until 1 hour before departure. Why did I get a Confirmation of Check-in document instead of a boarding pass when I checked in online? But how do I get a boarding pass for my return flight? You’ll find your booking reference on your confirmation email. Active depuis 12 ans en France, TUI fly est une compagnie aérienne belge née en 2004.Son réseau compte actuellement 187 routes et relie 111 aéroports. At this moment we are issuing the vouchers for bookings that were cancelled by TUI fly. This way we will be able to travel together safely and without worries.We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. When you pay you will be supplied with an ATOL Certificate. This page https://www.tuifly.be/en/corona-measures contains an updated overview of the destinations we offer. Send an e-mail to. footer navigation links. Please also check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. You’ll also need to check in 24 hours before your return flight. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-107689757', '');}, 'log_autolink_impression');flight 24 hours before departure so the OP probably hasn't checked in for the return flight so wouldn't have boarding passes for that flight...? More information is available here. TUI fly is active in different countries. The detailed terms and conditions can be found here. You will receive your seat number 24 hour prior to the departure of your flight. We want to get you away on time - find out how we board your flight. The Belgian FPS Foreign Affairs invites all Belgian citizens who are abroad to register on travellersonline to report their presence. After you received the voucher, you can submit a request for a refund via My TUI fly: https://www.tuifly.be/en/my_zone. In case you spend less than the amount of the voucher, you will retain the remainder of the voucher’s value. In times like these, travelling is not quite the experience you're used to. You can use this voucher to book a new flight. We ask you to pay contactless or by card if possible. "If you’re flying with TUI, online check-in opens 24 hours before your outbound flight (departing from the UK) and is available right up until three hours before take-off. Our website contains information for each country as to the available destinations (more information is available at https://www.tuifly.be/en/corona-measures) and the measures that have been taken (more information is available at https://www.tuifly.be/en/flightinfo-corona-measures). Airline, Airport, and Travel Abbreviations. A reader was forced to pay £340 for a new flight after his printed boarding pass was declined . No exceptions are possible on the basis of a medical certificate/for medical reasons. Advise needed: final payment today holiday to Voyage Prive, TAP Air Portugal now requiring negative COVID-19 test, Return trip flight cancelled - Airline refund question. Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently. If you are traveling with another airline, you'll need to head to that airline's check-in desk before you fly. In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. Our partners will do everything within their power to help you! Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. Flying with another airline? On your next flight, TUI fly will offer you the possibility to purchase a limited assortment of snacks and beverages on board. Flights Restaurants Things to do Skip to main content. Due to the measures taken at the different destinations, we have had to change or even cancel part of our flights for this summer. You will automatically receive the new voucher for the remaining amount by e-mail. 373 1 1 gold badge 3 3 silver badges 5 5 bronze badges. Your travel agent can give you more information. €1,34 per minute). The health statement can be signed by a single person on behalf of all travel companions. You may have won a TUI fly ‘MARK’ voucher in a competition, for example. If your flight still takes place as planned, we will also inform you by e-mail. In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. If you booked a flight via an online travel agent or a facilitator (i.e. If you booked your flight in a TUI shop or on the TUI fly website, the value of the voucher equals the price you paid for your trip (including administrative expenses, extras and the cost for travel and cancellation insurance premiums, if any). Did you book a room in an airport hotel upon arrival/departure through TUI, but your trip has been cancelled? You’ll need to take this to the bag-drop desk at the airport and collect your boarding pass before you go through the security gate. It’s possible to reserve a seat or check in online via https://www.tuifly.be/en/online-check-in. We do everything we can to help you as quickly as possible. You will receive a voucher to book a new TUI fly flight. Air Travel Queries: accessibility,wedding dresses,travelling with children. This will take some time. Mobile check-in. We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. Do you prefer a cash refund? All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When checking in, you are required to confirm that you have read the TUI fly COVID-19 Statement. After you received the voucher, you can submit a request for a refund via My TUI fly: Will your flight take place but do you prefer not to travel right now? This way we will be able to travel together safely and without worries. Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. If you change your booking, the premium will be deducted from the new travel price. Qui sommes-nous ? Our partner Billo can’t wait to welcome your customers again on board their vehicles. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. To select your seats or add extras, please enter your booking details below. With this app it's easy to book your flights, check your flight schedule and view up-to-date flight times. The e-mail will contain all necessary information. Recherchez des vols pour Rabat sur KAYAK et trouvez les meilleures offres. At Brussels Airport, extra baggage, for example, can only be paid for at check-in by debit or credit card. I am due to fly out tomorrow to Turkey and have just checked in online and when it comes to printing out the boarding passes i am only getting outbound boarding passes, there is no return boarding passes to print out? You can book this All-Risk insurance up to 57 days prior to your departure. The customers must wear a face mask (which they must bring themselves). Flights Holiday Rentals Restaurants Things to do Skip to main content. You do not need to contact us yourself. You can find detailed information about the voucher and the conditions here. Example: if your voucher was issued on 01/04/2020, you have until 01/04/2021 to book a new flight. You are responsible for bringing a sufficient number of face masks, depending on the duration of your flight. Will your flight take place but do you prefer not to travel right now? Skip to main content. We accept mobile boarding passes on flights from the majority of airports on our network. If the price of the new flight is lower, you will receive the balance in the form or a voucher. Now check-in directly for Tui Airways flight from the comfort of your home/office. Otherwise we cannot issue a boarding pass. However, you should wait until you receive the voucher by e-mail. We inform you about the necessary preparations as well as of the changes at the airport and during your flight. VisumCentrale processes each file separately and will try to give you all necessary information as quickly as possible. Note: you have to read the TUI fly COVID-19 statement and sign it online in order to have access to your boarding pass. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. That’s right, every passenger, regardless of age, must take note of the TUI fly COVID-19 health statement and sign it online to gain access to his/her boarding pass. Just did, they said they are having technical problems with their site and that not to worry and problems can be sorted when at check-in. This measure applies to all TUI fly flights that had to be/are cancelled due to the coronavirus and for which TUI fly has issued/issues a voucher. That is possible as well. When you check-in online at 7 days you will see the seats that Thomson have allocated you for your flights. We are closely monitoring the decisions taken by the authorities in the various holiday destinations and are strictly following the travel advice given on the website of the Ministry of Foreign Affairs. You are required to officially cancel your trip and file a damage claim. Have you reserved a seat? We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. When checking in, you are obliged to read and accept the TUI fly COVID-19 health statement. You are required to officially cancel your trip and file a damage claim. I suspect possibly only boarding passes printed by one of the Turkish airport handling agents might be valid. The vouchers are issued in several phases. Given the circumstances, TUI fly will extend its validity by one year. An All-Risk insurance is useful because it provides coverage: If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. That’s why we want to suggest an alternative flight from the TUI fly flight schedule. The e-mail will contain all necessary information. The voucher is valid for one year and can be used for all available TUI fly flights. 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