Merchant One was my first call, and after speaking with my CS Rep, Steve Saka for 15 seconds, it became my only call. Top-rated companies. © 2021 Trustpilot, Inc. All rights reserved. Month-to-Month Contract. Let me tell you. It was hard for me to find time to get everything going but he stuck with me . Gomez was very helpful and knowledgeable on the product. He was very informative. They pride themselves on providing best-in-industry merchant services and solutions for an extremely diverse customer base. Go to articles Analytics. As of today, I would recommend Merchant One. Best in Card processing service. Their fees are way less that the other processor that we were using, the gateway is easier to use. This is the kind of customer service I provided to my customers during my career in CRM and it's not very common anymore. everyone is super respectful and they really try their best and are super patient. Merchant One is careful to ask the right questions and perform an accurate savings analysis; merchant… 12/19/20 Marc Lindor Customer Service Mgr contacted me, and told me he would make things right. Glenn was amazing and very helpful. We pride ourselves on providing best-in-industry merchant services and solutions for an extremely diverse customer base. Trustpilot integrations. Merchant One, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. Excellent & Professional Support Services and quick to put Credit Card Purchase Funds into my Business Account. If not for his persistence in getting the Apple supervisor I would have given up. I called Merchant One and they had to direct me to a different department. I Highly Recommend this Credit Card Processing Service, Merchant One, which also has a very reasonable cost to a Merchant. You are treated with respect, and hard work is valued and recognized. He was very centered on doing whatever it took to solve my problem. I am new to the company from square and I think I’m going to love it...and their workers are so respectful. both customer and technical services are pretty amazing. --GAM. List companies that haven’t claimed their Trustpilot account. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Merchant One Customer Service. | 2,278 people have already reviewed Merchant One… The standard Merchant 1 Payments contract outlines a month-to-month agreement with no early termination fee, a PCI compliance fee of $9.99 per month, and an optional, non-cancellable equipment lease through Ladco Leasing, one of the worst ranked companies on our website. Julian helped me super quickly, efficiently, and professionally- with enthusiasm! You can also do it manually, by following Google’s guidelines on marking up products. He. I was unable to get immediate help on the weekend. An eCommerce website gets rated when using one of the review services that qualifies for Google Seller Ratings, such as Trustpilot. New to Merchant One, but everything has gone as promised. Being competitive in the market is also very important, and Merchant One is second to none in their ability to price match and find savings where other processors predict a loss. Mr. Gomez Saints is my tech that set it up for my Merchant services for my company and he was very professional and friendly. In addition, the company states it's options are competitive and state-of-the-art. https://www.merchantmaverick.com/reviews/merchant-account-solutions-review That was priceless Nick and mike were extremely knowledgeable and helpful and patient. Julian was very informative and patient with the many questions I had, with regards to updating my credit card processing machine.I’m truly thankful for his expertise and high level of professionalism. I cannot say enough about the customer service I received from the very best tech Michael. The company’s website markets a simplified but thorough approach to processing, including training to help get you started and an account manager to make sure things continue to go well. Tracking your reviews to improve service and increase customer satisfaction Go to articles Categories and TrustScore. SourceForge ranks the best alternatives to Trustpilot in 2021. Steve was, and is, professional, personable, and guided me through the process beautifully. Every time I call to ask a question she goes above and beyond to help me. Merchant Money in fact tried to make contact with you for over a full calendar month to discuss the missed loan repayment with no response by you to any of our approaches. Things to Love About Merchant One. After talking with Marc Lindor at Merchant One, who was understanding and very helpful, all of my issues were adequately resolved. Alternatives to Trustpilot. Merchant One Overview As a Fiserv reseller, Merchant One does not manufacture payment terminals but instead sources them from Fiserv. However, examination of the Trustpilot website reveals that most of the 5-star reviews are “invited” from Merchant One … Merchant One has 5 stars! Direct number straight to who ever is dealing with you, giving you a more personal service. Handled everything like a champ. Nick was the ultimate patient! After nearly reaching 200 complaints on the BBB (Merchant One has sported BBB accreditation si… A Google Merchant Center account. A … It's a no brainer. I received my first chargeback for a legitimate charge and was unable to register on the Business Track website. The popular Fiserv Clover terminals all come with an extra equipment charge. She was very helpful and we took care of the issues while on the phone. Merchant 1 Payments went to bat for us and got us our money back. Merchant One, Inc. is a registered ISO for Fifth Third Bank N.A, Cincinnati, OH, USA. Marc is a wonderful account manager and helped walk me through all my options and solutions over almost a 3 weeks process. I really can not say enough and my businesses’s success is indebted to him and the ppl at Merchant One! Pleasure talking to in helping me navigate through the pax80 device. ... Retail Merchant Services. Merchant One has been a fantastic place to work for the last 6 years and counting. Very patient! But we finally got all “MY” bugs worked and it is working perfectly. Credit Card Processing Services in Miami Beach, FL. I highly recommend this company for Merchant Services.Thank you.VO distributions LLCVictor Oh. Highley reccomend and will certainly be using again in the future. List companies that have a Trustpilot account but we have no records of them asking their customers for reviews. My Rep Mercedes was amazing! Read our how-to guides and FAQs on categories and the Trustpilot TrustScore Mike has that talent and sincerity and I'd hire him in a second. Not really happy with what my experience has been with this company have had several problems ever since I have set it up it has cost me the loss of several customers I hope that this can be resolved permanently soon it's about diverting attention is a poor leader. I can tell she cares about my business and has my best interest at heart. Her service was better than gold, and I appreciate you for having her onboard. Take a look at this article to learn how to do it. It offers some terminals for free, but most come with a sales charge. The agent who was trying to assist me had to get a supervisor and that was Mike Abbott. Compare features, ratings, user reviews, pricing, and more from Trustpilot competitors and alternatives in order to make an informed decision for your business. We don’t bash any other company but we do have some impressive features! | American Express may require separate approval. Recently we had one of our clients place a chargeback for $3290.00 for products they had received . Wish all customer service centers were this efficient. I have an App. However, in Carolina's case, not only was she courteous, but I could sense her willingness and desire to assist me resolve the matter I was faced with. It was very nice is these tough times to get a timely answer to my question and talk to someone who was so pleasant. The first one told me that they would look into it. Merchant One customers detail the use of deceptive marketing tactics has had a negative impact on its rating, although the vast majority of Merchant One’s customers are probably satisfied. While Merchant One claims to serve over 100,000 customers, this number has remained curiously unchanged for several years.Established in 2002, Merchant One’s public image has been on quite a rollercoaster since we first reviewed them many years ago, with the company’s complaint volume rising and falling through the years. Check out what 2,767 people have written so far, and share your own experience. When the agent was giving me info I said y’all are way better than square and he became silent wind simply said. A good switch and bate. . Stay away from this company. Phone calls were on time with a thorough explanation of the whole process. Very easy and patient in set up process!! Merchant One has 5 stars! © 2021 Trustpilot, Inc. All rights reserved. He recognized that the problem was related to my Apple iPhone . Tech support Michael and customer support rep Jason were great to work with. My experience was quick and painless. Used Merchant One for over 8 years, asked for a review of my account, sales rep came back with great news, he could save me money. Felix not only downloaded and emailed the statements to me but also helped me with contacting IQAccess to get my account re-opened. great service pleasure talking with mike help with my problems. Filters 4. This was one of the best customer services calls I have had. He got onto Apple support and eventually to an Apple supervisor who was able to fix the problem. This has been a great experience. Merchant One's 24/7 support is there whenever clients need it, and their mobile, tablet, desktop, and in-store POS options give merchants a lot of flexibility in how they choose to accept payments. Arlene is a great asset to Merchant One. Merchant One is a direct processor that proudly serves over 100,000 merchants across the country. Merchant One is a promising provider of honest and realistic expectations for their rates and services. Great experience I am so excited to get started with MerchantOne. He listened to my story and told me to fully document it and send it to him and he'd see that it was faxed to the appropriate department. At first glance, Merchant One has an impressive 4.8 rating out of 5 stars after 2,746 reviews. 5 stars from me. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. BBB accredited since 11/24/2010. Customer service is one of the best I have come across if not the best. Thank you! See BBB rating, reviews, complaints, request a quote & more. Compare Trustpilot alternatives for your business or organization using the curated list below. A little rough on the take off. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. HIGHLY RECOMMEND THESE FOLKS. | American Express may require separate approval. Merchant One has 5 stars! Robin with customer service was super helpful with our new account. No after hours service for that. Now I can’t even do business with Merchant One, I don’t even have a credit card processor at this point, can’t take any cards! Check out what 2,278 people have written so far, and share your own experience. Merchant One, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. Merchant One is a mid-sized processor headquartered in Miami Beach, Florida. I am new to this company and I am very satisfied with the services. Carolina Fonseca, the representative who assisted me more frequently than others was very professional, courteous, and demonstrated a true desire to assist me with resolving my concern.From my many years of experience as a Customer Service Manager, I have monitor thousands of customer calls handled by representatives. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. I HAD ISSUE AND SPOKE WITH MARK AND HE GOT EVERYTHING HANDLED. Felix, thank you for understanding my lack of computer skills. They handle everything in house, and they are available 24 hours a day 7 days a week. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. You can mark up your Trustpilot product reviews with rich snippets by using our SEO Product Review TrustBox. | American Express may require separate approval. Merchant One is a credit card processing company that has been in business since 2002 and is headquartered in Miami Beach, Florida. Amazing service. Unclaimed. Merchant One is now charging me $56 per month with bull crap fees. If qualified, your rating will appear automatically in Google Shopping without any action required. He deserves a pay raise. Everything went smooth as can be. Mercedes was sweet and calm...she stayed patient with multiple questions...what good customer service is about! I am a very happy client of Merchant One.Thank you Donnamaria Newton. To feed all your products directly to Google Shopping. Check out what 2,773 people have written so far, and share your own experience. The company's customer actions need to be addressed but I … Only complaint is the amount of information needed to process. Initial Merchant One complaints should be directed to their team directly. I was paying 0.2% with Merchant One and this new credit card processor wanted 4.5-6.5% and 100$ a month for being a “high risk” Merchant plus another hard inquiry! There is also a PCI non-compliance fee of $20 per month for merchants who fail to … Both sales and technical support have been easy to understand and will always get my recommendation. Quick, professional, awesome! Only the latest review will count in the company's TrustScore. The Merchant One website contains a link to the company’s Trustpilot reviews. Integrate your favorite tools with Trustpilot. Arlene, very professional goes the extra mile.First phone call into customer service the customer service representative was not listening to me telling me stuff that I did not ask for I told her exactly what the problem was and she did not want to do the research and she was talking over me and telling me something that was not true she was so unprofessional so unethical and you should check the records to see who she was and she needs to be reprimanded the second time I called back I spoke to a lady by the name of Arlene being a customer service representative went the extra mile and done her job the other representative was discussing with her mouth over talking me would not listen and telling me in correct information. He also offered that I could call and ask for him anytime we needed assistance again. Merchant One is the best. Representative was patient and explained exactly what I needed to do to accomplish the tasks that I was working on. 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