That said, we highly recommend that you cool off before posting your complaints. It was Founded on 1993. In case you still need to contact AirAsia on other support channels, please refer to the next section of this article. Improving customer service and people skills in Air Asia 3 Abstract Improving customer service and people skills in Air Asia The 21st century, after the recession that hit most Asian countries, emerges a revolution by an underdog; Anthony Fernandez to innovate and further profiteer the organization into a global brand. The airline says the automated service, which uses artificial intelligence, is … In 2019 the airline moved the customer support division to the digital platform, shutting down their call centers around Asia. We recommend following AirAsia’s social media accounts (in particular the Twitter account for AirAsia Support: @AVA_AirAsia) to get an up-to-date emergency telephone number as soon as it is established. Soekarno Hatta International Airport. ©2020 AirAsia Group Berhad. Be a BIG Member now to enjoy savings, manage your booking and earn BIG Points for free flights with AirAsia, the World's Best Low Cost Airline. In 2019 AirAsia moved the customer support division to the digital platform, so there are no Call Center or phone numbers available. Using toll free services, call charges is paid by them, irrespetive of the the duration of the call. Extraordinary times call for extraordinary measures. AirAsia Philippines Travel and Service Center (ATSC) Bohol, Talibon Commercial Center G/F Talibon Commercial Center, Talibon, Bohol. There are no phone numbers available anymore and CS staff can be reached on Twitter only. AirAsia Tips, Tricks & Hacks. In 2019 all AirAsia call centers have been shut down. The e-mail form is hidden, though, as the airline would like to keep it for the most challenging customers with problems that need assistance from a human. All but one AirAsia call centers around the world have been shut down in 2019, following the AirAsia Support transformation into a fully online operation. The quality of answers is satisfactory, and when you really need assistance from AirAsia staff, you can always DM them on Twitter. Manocmanoc, Boracay Island, Malay, Aklan, 5608 Business Hours: 0800 – 1800 (Mon–Fri) Cebu, Elizabeth Mall Here are the links you can use to contact AirAsia Support: Promotion and flash sales alerts. City Address Tokyo: AirAsia Sales Centre Shinjuku Westcourt 5F, 7-2-11 Nishishinjuku,Shinjuku-ku Tokyo 160-0023 Japan Operating hours : 9:30am-18:00pm (GMT +9) (Except Sunday and Holiday) Unless you are flying domestically with AirAsia India, there is no call center you can inquiry about your flight. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport. Reporting to President and member of the SMT. We should remember that an airline does not generate profits from flights with seat occupancy below 70-80%. AirAsia BigPay: E-wallet App + Prepaid Card, AirAsia Credit Cards for Malaysians – Faster BIG Points Earning, 15000/25000 Points Welcome Bonus, No Annual Fee, Air Asia Cards for Indonesians – Faster BIG Points Earning, 300/3000 Points Welcome Bonus, No Annual Fee, Join AirAsia BIG Member Program for Multiple Benefits. AirAsia Support on WhatsApp: +60 11-3516 5078. AirAsia strongly advises that guests refrain from sharing personal information i.e.credit card details and/or passwords through this chat, once connected to one of our Allstars. It can be expected that in the event of an escalation of the coronavirus pandemic, AirAsia will decide to establish temporary call centers for the most vulnerable regions. Of course, the ongoing effort to keep operating costs down is a key factor here, but there are many customer experience and revenue drivers behind this AI-first strategy too. It’s also possible (but quite difficult) to reach the AirAsia staff on live chat: As of June 2020, AirAsia customers are able to get support services through WhatsApp – the ultra-popular messaging platform with more than two billion users worldwide. The answer usually comes quickly. AirAsia - Thai AirAsia: Worst customer service - See 5,924 traveler reviews, 1,407 candid photos, and great deals for AirAsia - Thai AirAsia, at Tripadvisor. Jakarta – Indonesia. Common problems addressed by the customer care unit that answers calls to +61 2 8188 2133 include Change Booking, Cancel a Reservation, Find a Reservation, Missed Flight, Cancelled Account and other customer service issues. You can scan the QR code below to start chatting, or just follow AirAsia Support directly on WeChat. In 2019 AirAsia moved the customer support division to the digital platform, so there are no Call Center or phone numbers available. Travel Bubbles in Asia Pacific [COVID-19 Live Update], New Airport Rules For Passengers [COVID-19 Live Update], Flexible Flying in 2021: Take Advantage of Relaxed Airline Policies with Free Ticket Changes, Cancellations, and Travel Vouchers, available in Simplified and Traditional Chinese only, You may try to get a real person on traditional, Go to the AirAsia website or mobile app, and, A list of 10 topics appears (Baggage, Booking Changes, Flight Rescheduled / Cancellation, General Q&A, Member Account, Others, Products, Promotions, Service, Website / Mobile). It is not accessible directly on the airline’s website – you need to go through a short, automatic conversation on their live chat first. This is definitely a faster solution than waiting in a queue for a call center operator. Call Centers and Customer Service Contacts, In 2019 AirAsia moved its customer support division to the digital platform, so, List of AirAsia customer service channels, Independent Flight Search in Asia Pacific, Up-to-Date (2020) List of AirAsia Offices. It’s only fair. Such an Emergency Hotline has already been set up for a few weeks in March 2020 in response to COVID-19 travel restrictions imposed by the government of the Philippines. The most effective way to make a complaint about AirAsia is to use their feedback form. AirAsia Japan flights. For such events, when standard customer service procedures fail, AirAsia introduces temporary hotline telephone numbers. +81 50 6864 8181. AirAsia Customer Service Brands included in the AirAsia Group include AirAsia Berhad (Malaysia), Thai AirAsia Co. Ltd , PT Indonesia AirAsia , Philippines AirAsia Inc. , Thai AirAsia X Co., Ltd. , and AirAsia (India) Limited . Email: Working hours 9am – 6pm (GMT+8) Monday to Friday. If you are patient enough you may also have a chance to talk directly to someone from the AirAsia Support team, just bear in mind that the waiting times are usually quite long. MEDIA CONTACT. Home » AirAsia Flight Center » AirAsia Support – How to Get Help Fast? For all other flights, please visit Customer Support or contact us via Live Chat or e-Form. Heading: AirAsia Customer Care Number, City: Bangalore, Results: AirAsia Customer Care Number MG Road, Involvements: Enquiry AirAsia Helpline Number AirAsia Toll Free Number near me with phone number, reviews and address. Please check other options to contact AirAsia Support. How to save time and money? As a low-cost airline, AirAsia is optimizing the costs of its services, and this includes customer service as well. In some cases, you may be redirected back to AVA chatbot to solve your issue if it’s trivial. The AirAsia Support is now available via online channels only. You should be aware that when using the online chat, you will be communicating with the AirAsia AVA chatbot, not the real person. AirAsia Berhad (Malaysia) | Thai AirAsia Co. Ltd | PT Indonesia AirAsia | Philippines AirAsia Inc. | AirAsia X Berhad (Malaysia) | Thai AirAsia X Co.,Ltd  | AirAsia Japan Co., Ltd. | AirAsia (India) Limited. If we add flight cancellations due to ever-changing travel regulations announced by national governments in response to the escalation of a pandemic in a given region, we get hundreds of passengers forced to change the date on their ticket or to cancel it and start the refund process. Unlocking Asia Pacific Travel: Which Countries Are Open for Tourism Now? Join now: Check new flight prices in the post-pandemic era of travel: By shutting down phone-based call centers entirely in 2019, AirAsia became one of the first airlines to move 100% of its customer support to the Internet. However, as the situation becomes more complex and the current online support system is unable to cope with the specifics of customer inquiries, AirAsia sets up emergency telephone numbers. customer service in the airasia live chat service 6. extra seat option from option town, an affiliate of air asia 3. denied boarding from kuala lumpur kul to tehran ika on april 19 - unethical behaviour of the crew!!! Automatic answers from a chatbot are available on live chat, WhatsApp, WeChat or FB Messenger. At AirAsia, we are truly guest-obsessed so we’ve also mobilised additional support to our customer service team, including staff from other functions, who have rolled up their sleeves and volunteered to help, so more live agents are available to assist you via our LiveChat, Facebook Messenger, Twitter & WeChat 24/7. We understand your concerns and frustration with the delay in our customer service and in your experience with our Virtual Allstar AVA, as you navigate your options in light of the global Covid-19 health situation. All the phone numbers that can be found on the internet are not operational anymore – including international numbers for AirAsia call centers located in Australia, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Thailand, United States, and Vietnam. For the latest information on the ticket refund policy during the pandemic, please visit the AirAsia Support. We recommend that you follow AirAsia social media accounts (in particular Twitter accounts for AirAsia support: @AVA_AirAsia) to get an up-to-date emergency phone number as soon as it is established. In civil aviation, it is most often the result of natural disasters (volcanic eruption, typhoon, etc) or air accidents. AirAsia Group: Nik Adina Taty Nik Zainin Travel hacks. Sign up with your email address to receive news and updates. To contact AirAsia you need to use one of the online channels: Twitter, Facebook Messenger or live chat on AirAsia website. Telp: 021 – 29270999, 0804 1333 333 Steps to start chatting with AirAsia AVA on WhatsApp: At the moment, AirAsia Support is available on popular messaging platform WeChat for customers who speak Simplified or Traditional Chinese. Here’s how to contact AirAsia via e-mail: Congratulations, you’ve just sent an e-mail to AirAsia customer service. To contact AirAsia you need to use one of the online channels:  Twitter, Facebook Messenger or live chat on AirAsia website. If you need personal assistance with your booking, purchasing additional baggage and services, try to talk to one of the AirAsia sales offices. This includes responsibility for all contact channels (voice, digital, inbound social media), overall end to end customer journey, customer insights, customer strategy, customer related systems (Salesforce & Chatbot) and product innovation (aircraft cabins, guest experience and airport product). The answer times vary, but you can be sure your message got read. Since then, the airline has focused on adding new online channels, with the WhatsApp and WeChat chatbots being the latest. Fortunately, the AI-powered chatbot can answer most questions immediately – the queuing time (targeted by the most complaints in the past) is practically reduced to zero! This customer care number helps the customer to contact the help desk of Airasia with Free of cost. Also use our toll Free Number finder that will help you to find out the toll free number or customer care number of any business in India. This website is owned and operated by AirAsia Berhad (284669-W) (“AirAsia”). AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Check out airasia.com and get only the best deals today! Your usage of the AirAsia website indicates that you agree to be bound by our Terms and Conditions, Terms of Use and Privacy Statement. Boracay Island, Manocmanoc Sitio Manggayad, Brgy. In the event of sudden flight cancellation or delay, you should look for help online: Twitter is the surest way to reach a real person from AirAsia Support. As AirAsia shut down their call centers in 2019, there are no phone numbers available anymore. Pandemic travel news. AirAsia Check-in & Boarding. IN THE NEWS. That’s the hidden cost of flying with budget airlines. Although customers can’t call AirAsia anymore, the online channels provide extensive support with a fast response. AirAsia AVA Live Chat – The Ultimate Guide. communications@airasia.com (Strictly for media queries only) (For customer support, please go to support.airasia.com) . Call Center AirAsia (24 Jam) 021 – 29270999 0804 1333 333; Alamat Kantor: AirAsia Indonesia. This is how to make a complaint about AirAsia: If you just want to get something off your chest or to warn others away from the airlines, you can post your review on Skytrax, Tripadvisor, Productreview or Trustpilot websites. Air Asia Sales Office contact details Just send a DM (direct message), or mention @AVA_AirAsia in your tweet, and the support team will get back to you. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! In the post-call-center era, to contact AirAsia you need to use one of the online channels: Twitter, Facebook Messenger or live chat on the airline’s website. AirAsia online customer service is perfect for standard problems reported by passengers, as popular issues can be easily recognized by the chatbot software and the right answer can be sent to the user in a split second. These are usually incidents that go beyond everyday practice. Overall, we recommend AirAsia – the lack of call centers may be at first discouraging; still, the online channels have proved to be sufficient to solve most problems the average passenger can face. At the end of it, you will be redirected to a unique URL of the feedback form. The Customer Service was moved to digital channels that provide fast and comprehensive information. AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. Temporary emergency hotlines were introduced by AirAsia in the aftermath of Flight 8501 crash in December 2014, during the Taal volcano eruption in the Philippines in January 2020, and in response to COVID-19 travel restrictions introduced by the Philippine government in March 2020. It is the largest airline in Malaysia by fleet size and destinations. Terms and Conditions     Privacy, AirAsia Support – How to Get Help Fast? However, there are cases where even a well-programmed AI may not be able to deal with the problem. For all other flights, please visit Customer Support or contact us via Live Chat or e-Form. You can call Air Asia at +865 128 555 7711 phone number, fill out a contact form on their website www.airasia.com, or write a letter to AirAsia Berhad LCC, Jalan KLIA S3, Southern Support Zone, KLIA Sepang, Selangor Darul Ehsan, 64000, Malaysia. The only remaining call center is located in India and serves exclusively AirAsia India passengers. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. AirAsia - Thai AirAsia: Terrible customer service - See 5,939 traveler reviews, 1,408 candid photos, and great deals for AirAsia - Thai AirAsia, at Tripadvisor. When entering WhatsApp chat with AirAsia, customers are greeted by the AVA chatbot, the virtual assistant powered by artificial intelligence. Terminal 2E Departure Hall Customer Service Center. AirAsia Official website: http://www.airasia.com/in/en/home.page?cid=1. communications@airasia.com (Strictly for media queries only) (For customer support, please go to support.airasia.com), AirAsia Group:Nik Adina Taty Nik Zainin Hamdan Mohamad, Malaysia:Aziz LaikarThailand and Indochina:Nuttawut Jitardharn Indonesia: Dwi Addin Wibowo Philippines:Mariane MantaringIndia: Divya Kumar Rohit KumarChina:Sharon Hu South Korea: Maryanna Kim. During a pandemic, all airlines including AirAsia are trying to generate revenue on those few remaining flights that have been left as a result of reduced interest in travel. This usually results in numerous changes to the dates of already purchased tickets – as revenue optimization usually involves shifting passengers from several partially filled flights to one flight with a similar date. It uses AI-powered chatbot to answer customers’ questions in an automated fashion – based on the keywords that are relatable to AirAsia products and services. There may be additional fees, but you will be able to get help over the phone. Even if you investigate AirAsia’s website thoroughly, you will not find any e-mail address or e-mail contact form you could use to send a question to the support team. Operators are waiting at these numbers, ready to answer any question from the customer. Emergency phone numbers are introduced for a short time, usually for several weeks. Let it discover your problem and propose the fastest solution. Accountable for ensuring AirAsia guests are happy! Please be patient with us while we get you connected with one of our Live Chat Allstars and keep this window open at this time. The common denominator of these events is a severe perturbation in the flight schedule, resulting in huge flight delays, canceled tickets, and thousands of inquiries from confused passengers. Contact Air Asia customer service. AirAsia’s customer service chatbot, AVA, is now available on popular messaging app WhatsApp. AirAsia turned to Salesforce Service Cloud to bring all customer communication channels into a single, easy to manage platform. AirAsia Customer Service – Official Statement. In fact, AirAsia seems to be phasing out customer service calls, closing 8 out of its 10 customer call centre operations. Now everyone can save on flights! AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. For some topics, you may be transferred back to the automatic process, so, Write your message for AirAsia Support, then click the, Open WhatsApp app on your mobile or desktop computer, Tap New Chat icon, then select New Contact, Create new contact using +60 11-3516 5078 number, Start chatting with AVA by typing anything. © 2010 – 2021 Tiket2 AirAsia Malaysia Address: Phone: 1600 85 8888. See the up to date list of AirAsia customer care channels below: Since June 2019, due to AirAsia’s Customer Support move to the digital platform, it is not possible to contact the airline’s call centers by phone. We hear you. 8. Sign up now! The airline prefers you to talk to their automated chatbot on live chat or look for the answers by browsing Help Pages and social media. AirAsia also took the opportunity to tweak its customer service processes. In most cases, COVID-19 related cancellations and refunds are handled efficiently by AirAsia customer care online, in particular automated chat powered by AVA chatbot. Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints. Our hotline is dedicated to serve AirAsia Japan guests on flights with the airline code DJ. The AVA Live Chat is the main support channel for AirAsia at the moment. The good news is that you can still use the e-mail to contact AirAsia Support. Just wait a day or two before posting a review, to make sure your mind is clear and unmuddled by emotion. Address to receive news and updates can ’ t call AirAsia anymore, the airline moved customer... Airasia Malaysia Address: phone: 1600 85 8888 the WhatsApp and WeChat chatbots being the latest,! The end of it, you may be redirected back to AVA chatbot the. 2021 Tiket2 Terms and Conditions Privacy, AirAsia Support – How to contact Support. 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