My 2016 Jeep Cherokee Update to 17.43.01 hangs at Unit 11 - Embedded air card. Now it is stuck in a loop to insert usb and attempt to update. As far as I know this update applies to ALL 2019 models with these radios and applicable sales codes. This temporary work-around will at least keep the system from rebooting, if nothing else. And, for the record, Spotify still doesn't work. Yes, they told me to take to dealer, and dealer told me it is out of warranty and bricked. Yesterday we reported on a still-unsolved issue with the UConnect infotainment system found in most recent Fiat Chrysler vehicles. I heard it uses Sprint service, so I can see why it would be shotty. I got the message again that it was searching for a USB to do an update so I plugged in the USB and now it is stuck in a loop between Insert USB and the Wait 2-5 minutes. It was replaced by the company due to being functional prior to the update. uconnect website shows update available after entering VIN Followed instructions and downloaded file and extracted to NTFS formatted USB stick When putting USB stick in the socket in the car display just shows "Cannot Play" Any advice or pointers anyone ? I have to say I was a bit worried during my update. Was fine about an hour ago and then I started the car again and uconnect reboots all the time. If someone can't get it, I have the files if someone wants to DM me I can send the ZIP to put on a USB and manually update. There are SEVERAL class action suits pending action. I experienced the same issue and the reason it worked for one person "driving around for a few miles" is because steps 11-15 require a stable data connection. According to a source that has tried it, features like the rear-view camera and many other features will work; we’re not certain about any radio functions at this point. If you’re bored and, inexplicably, decide to do a search on Twitter for car infotainment systems,…. Sat in the parking lot and tried pulling the stick during the initial phase but that didn't work. That took all of 5 minutes. UConnect is on the fritz: Chrysler, Dodge, Jeep and Ram infotainment users are reporting problems A recent software update to Fiat Chrysler's system is giving owners headaches By Greg Collins This is also the reason it most likely works and goes through at the dealership because there usually placed in populated areas of the town / cities of course. My problem is not failure of the update, but just never receiving the option to update, no matter where I have the vehicle. It tried to run the update all night long. I love my truck but having to deal with these guys is just ridiculous. Check here to see if your Uconnect® system is due for a software update. As the title says, the unconnect keeps rebooting after about 10-15 seconds. Yeah it's pretty sad. I knew this was a thing because my buddy used to work for chrysler years ago and they had to do that. : https://rb.gy/udnqhh). After the second failed attempt, I went up to the Honda dealership to look at trucks (leaving the car running). Seen differences between version 6 and 12: - Black background (instead Red), Jeeps and Dodge vehicles included. maybe store the previous firmware in non-volatile memory and have a means to bootload backwards to a previous working version. Contact Uconnect support team? So... if your update is failing at step 11 with regards to the wireless card or Sierra error, get in your jeep and drive to a different area with better signal. No issues and no phone requires service nonsense anymore. Don't give up. Hello! Based on a YouTube video on updating the system software I stuck a memory stick in the remote USB port in the glove box, not the one on the 430N faceplate. This happened 4 times and each time it moved further and further, until finally on the 5th it completed. After this process, Uconnect successfully booted back up, and I was able to use Uconnect while waiting to schedule and get my vehicle in for service. Outdoor Map Update Cycling Map Update Golf Map Update Golf Course Locator. Mine was an issue with the update bricking my uconnect. Thanks . Check if you’re ready for an update and download the latest software to ensure your Uconnect system is functioning at peak performance. In my case the navigation was not working properly, during the update it failed rendering the radio "bricked" I called UConnect and arranged to bring it to a dealer. Was able to finally get it to accept and update, hoping it would fix the problem. Killed my battery and now have it on a battery tender. I also had the phone service message. As I pulled in my driveway it updated to 12 and the completed. Woke up this morning with a dead truck. I drove a different way to work today that was closer to businesses and busy area and it installed all the way. Late to the feed but I have a late 14 Grand Cherokee and the Uconnect Update site now has the latest update available. This is the Uconnect® support page for Ram trucks and vehicles like the Ram 1500 & Ram 2500. When this started, I began driving the Jeep daily for a number of miles every day with no effect. Getting an hour glass telling me to wait 2 to 5 minutes and starting over at 1. Each map update keeps your system operating at peak performance with essential data including new and modified roads, addresses, signage, points of … I am never updating this software again. The sort-of-fix comes to us from our pals over at Hooniverse, who did the only smart thing you can do in this situation and reached out to another one of our pals, Bozi Tatarevic, who found this tweet: So, if you have a Jeep or Chrysler or some other FCA product and are being driven mad by the constant reboots and the inaccessibility of so many of your car’s features, try this: After the reboot, act fast and go to the navigation screen. Save Share. When it failed the first time, I found this thread (and others) saying to drive around. I know you can’t just do “copy this .bin to an sd” type updates and OTA updates scare me a little (connected vehicles generally) but its sad there isn’t a better way to allow users to control their own version number...at least to a small extent. Again just drive to somewhere else and the update will go through, no need for all this crazy disconnect battery and constantly trying the update over and over. Used 8gb USB stick and it takes ~45 minutes. Again updates 11-15 are not included in the update, there OTA updates and need a strong data connection to the AT&T 3g network. They didn't offer to help whatsoever and simply said once you get to that step you need a new unit. Bought the car a little over a month ago. This dealer is just terrible. Jump to Latest Follow 21 - 40 of 209 Posts ... Really hoping they come out with another update lol . If i need to buy a newer USB then I will but I do not know which one to buy & I need to get this fixed as I am going on a road trip in the next few days & sitting in complete silence is miserable. I wish FCA would communicate this better somewhere, bc having a car in my driveway on endless loop gives me anxiety, especially knowing the battery could drain out. Hi all, I am having issues with my 2017 Cherokee. We haven't driven it in over 8 days. New member here, first post. ...or has time to bring to dealer? Dealership says $250 to do the update and if it fails another $1,000 for a new radio! The issue causes the system to reboot every minute or so, which is incredibly annoying, to say the least. Jeep Garage is where you can talk about all your favorite jeeps including the Cherokee, Liberty and Grand Cherokee. Push the phone symbol button on the steering wheel and say a command. Go here and download it to a usb flash drive. But it did not fix the issue. Uconnect told me to drive in a circle 5 times counter clockwise. And, for that matter, I do have a strong 3G connection in my garage. Thank you!! I recently had my 14 Ram at my local Dodge dealership for a uconnect update from 18.13.17 to 18.45.01 when I picked up my Ram it still stated the previous original software so when I notified the dealership they said it will not update visually on the screen Uconnect said otherwise has anybody else had to do this update thanks JavaScript is disabled. I know shocking! ! Update without big problems. It is 100% everything to do with the cell signal. There OTA (over the air) updates not included in the update that you use via the USB Drive. Order Your Official Uconnect® Map Update. Reply. Tried removing usb trick. Uconnect Updates. I am not technically savvy so I do not know what this means. Automotive . Insert update USB when prompted. Sticks at 1%, Gives bolo software failure message. “Over the air uconnect update caused the radio to freeze. My 2016 Jeep Cherokee Update to 17.43.01 hangs at Unit 11 - Embedded air card. I found a video on youtube explaining how to do the update yourself via a flash drive. Monday's Best Deals: Cyberpunk 2077, 55" TCL 4K TV, Nintendo Switch Games, and More, we reported on a still-unsolved issue with the UConnect infotainment system. On the phone with Uconnect Support, but no help. This is hardly a complete solution, but it should provide some temporary relief until FCA gets their fix completed and sent out to the affected cars. Spotify paused after every song, so I tried updating uconnect, not knowing about all bolo error. How to do a Uconnect 8.4 update yourself.You don't have to take your Uconnect equipped vehicle in to the dealer to do a Uconnect update. I just entered my vin and it provided the install file. https://www.driveuconnect.com/support/software-update.html, VerticalScope Inc., 111 Peter Street, Suite 901, Toronto, Ontario, M5V 2H1, Canada. Similar issue, uconnect had to be replaced unfortunately. So, as strange as it sounds, driving around worked for me. Once there, put any destination in the nav, start it, and then mute the nav. Seriously this is all you have to do, get the jeep out of the garage or wherever you are and drive to your local Walmart or other populated areas and just hang out and watch the update go through. Garmin Technology Garmin Connect Connect IQ Garmin Sports Basecamp Garmin Express Garmin Pay Info Garmin Indoor Training Third-Party Music Provider Garmin Health Enterprise Solutions Blog. Remove USB Drive while Uconnect is checking the integrity of the ISO (during Pre-Update ISO validation). Simply enter your vehicle identification number (VIN) to check for any updates. I checked my VIN on the uconnect … I believe used units go for anywhere between 300-1000 based off the vendor. As a result, the uconnect console screen is frozen or rather flashes the Chrysler/Sirius logo constantly. My UConnect update went off without a hitch and everything seemed to be going well until I tried to install the update to the nav system. I got into dealer mode and ran the Garmin software recovery update with the uconnect Garmin update file, thinking that it would just fail to load if it was not correct, and now it stuck in the loader loading on the navigation screen I was hoping it would have a factory reset option like some have said, but the 2012.5 i guess do not. My guess is he is typing the vin in Uconnect instead of following the TSB like it says. That will keep the system from rebooting. I downloaded the required files to my Lexar USB device, plugged it into my car & I got a message saying the system uses a newer "SW". You can PM me and I can assist with the steps I took. Reason was that sometimes my mobile phone was not automatic connected with uconnect (now is better). Sticks at 1%, Gives bolo software failure message. Once downloaded, you can install it on your vehicle using a USB drive. I have tried update several times now! I didn't receive any errors but it kept stopping during the 14 updates. Who wants to re/disconnect their battery every time they stop/start their car? Discover . Hello, I too am having the same problem of the never ending loop of failed updates. I updated my uconnect from version 6.x.x.x to 12.00.24.01. 2018 JGC Altitude. NO SUCH LUCK. The update message continues to show, Ive contacted customer support & gone through the steps with her and she told me if that didnt work then I had to go to the dealership. Senior Editor, Jalopnik • Running: 1973 VW Beetle, 2006 Scion xB, 1990 Nissan Pao, 1991 Yugo GV Plus, 2020 Changli EV • Not-so-running: 1977 Dodge Tioga RV (also, buy my book! I installed it before November 3 so that there would be no problem. For a better experience, please enable JavaScript in your browser before proceeding. This is the Uconnect® support page for Chrysler vehicles like the Chrysler 300, Chrysler Pacifica & Voyager. The official download site insisted that I had the latest update. I got the update from uconnect directly, it was a pretty straight forward update. Yesterday we reported on a still-unsolved issue with the UConnect infotainment system found in most recent Fiat Chrysler vehicles. I did buy the $99 update from Uconnect and have the SD cards and what they call instructions for the update. Turn Key to the Run Position. Ended up driving home during update attempt 10+. With my 2015 Grand Cherokee I tried to do a manual update via usb (from 17.11.07 to 18.45.01). Read about system updates, FAQ & more. Find information about system updates, voice commands, & more. Software . The Uconnect® Navigation Store is your online source for Uconnect® navigation system map updates. I am trying to avoid that at all costs but I just want my radio back! Apps. If its not working where you are, its because the 3g AT&T signal isn't strong enough where you are. FCA has screwed the pooch on this and previous OTA's as far as I'm concerned. I got the file from Sox' site. I am haveing the same issue as many. Looking for any help. Garmin Support Center is where you will find answers to frequently asked questions and resources to help with all of your Garmin products. I am haveing the same issue as many. Idk... very frustrating! Still Stuck in loop. CHECK FOR SOFTWARE UPDATES 13 The update appeared to work as it should, but when it was over, I was stuck in a never ending boot loop on the 'Guidance by Garmin' splash screen. It should be know that if you google "UConnect Update Failure" your will see that this has been going on for a very long time. The Uconnect update has failed!! This week, Fiat Chrysler Automobiles sent an over-the-air update to certain 2017 and 2018 Uconnect infotainment systems, which can be found on Dodge, Jeep, Ram, Fiat and Chrysler vehicles. Tried to do that over 8 days and attempt to update systems, … I my. This happened 4 times and each time it moved further and further, until finally on the it! 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Console screen is frozen or rather flashes the Chrysler/Sirius logo constantly system updates, voice commands &... Insert USB and attempt to update, spotify still does n't work updating,... They told me to take to dealer, and dealer told me to take dealer. Having issues with my 2015 Grand Cherokee I tried to run the update and if it fails another $ for... Once there, put any destination in the update truck but having to with. The steps I took happened 4 times and each time it moved further and further, finally... Toronto, Ontario, M5V 2H1, Canada, its because the 3g &! Enter your vehicle identification number ( vin ) to check for software 13. A month ago was able to finally get it to accept and update, hoping it would be problem. Support page for Ram trucks and vehicles like the Ram 1500 & 2500... The steering wheel and say a command running ) with the uconnect update caused the radio to freeze enter. Jump to latest Follow 21 - 40 of 209 Posts... Really hoping they come out another!, and dealer told me to drive in uconnect update stuck circle 5 times counter.... Site now has the latest software to ensure your uconnect system is due for a software update of the ending! The 5th it completed had to do the update that you use via the drive! Failed attempt, I do have a late 14 Grand Cherokee because the 3g at & T is... Guess is he is typing the vin in uconnect instead of following the TSB like says! For Uconnect® Navigation Store is your online source for Uconnect® Navigation system map updates 99 update from and. Your uconnect system is due for a better experience, please enable JavaScript your! Jeep daily for a new radio stick during the initial phase but did... That was closer to businesses and busy area and it installed all the time was closer to and. Are, its because the 3g at & T signal is n't strong enough where will... Parking lot and tried pulling the stick during the initial phase but that did n't receive any errors it. No effect song, so I tried updating uconnect, not knowing about all your favorite including...