Take a long time to process information I have sent. It's 2020, who has a CD/DVD writer on their Macbook? If you rely on your deposit to secure your next rental then please avoid the DPS. I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. 410 likes. The Deposit Protection Service The Pavilions Bridgwater Road Bristol BS99 6AA. 100 Reviews | 1.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Coupons Coupons. Reply. No need to wait in a call queue. Luckily, I wasn’t expecting anything but it’s still most annoying! Contact us to find out more. They abused the house and it was filthy all over! Your review for Deposit Protection Service. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! The Deposit Protection Service (The DPS) My Deposits; The Tenancy Deposit Scheme (TDS) The only alternative is to use an existing Local Authority Bond Scheme, which most local authorities have. We’re authorised by the government to protect deposits for tenancies in England and Wales and are the biggest provider of deposit protection in the UK. It’s the absolute worst delivery company. Shocking service. Look like they don't wanna give back your money. Useful. 5. Luckily, I wasn’t expecting anything but it’s still most annoying! I tried to contact them about the problem but clicking on their Contact Us link gives the same problem, the page never comes up. !DISGUSTING AND UNPROFESSIONAL!!! Really poor customer service. Avoid this firm if possible! The landlord has no problem with this. Look like they don't wanna give back your money. Logic used in their decision-making was woeful. ...' Poor. What a joke. The landlord has no problem with this. Your name. I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. I called up and the man on the phone was SO condescending, kept telling me how to condense a file and told me all I can do is send that over when I kept reiterating to him that yes I already had done that and in its current state the zip was too large and couldn't be condensed. Poor. I moved out in March and ended my Contract August 1st. My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. Average waiting time for return emails 3 weeks. They want to keep hold of 10% of my deposit temporarily while we sort some things out, but are happy to return 90% of the deposit immediately. Total Visits since 1997: 9,008,617,292. A disgusting unhelpful service! I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! DPS - FAIL OWN T&C's. If you have already created an Insured scheme account by telephone but don't yet have an online account you can add online access here. !Turnaround time is far too long. How are they still operating? Our Take: Zions Bank offers a wide range of products and services, including checking and savings accounts, money market accounts, certificates of deposit, credit cards, loans and individual retirement accounts. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. No matter how long I leave it nothing more happens. As expected the landlord won the deposit, upon looking at the evidence it stated my rent account at £0 in July 2019 and that even if they believed me I would have owed rent from July to my leave date in September.Promptly sent back landlord correspondence stating I was in credit till September with rent.Unless you battle the DPS and corrupt landlords it again is just service where landlords can lie and submit false evidence. I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! 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