I have spent 16 hours to solve it. Check that the receipt roll is installed correctly and the lid to the roll compartment is firmly closed. Which obviously I wasn’t happy with as it had taken 17 days to get to this point. Unfortunately we do not support non-supporting. Page 1 of 2 - PaymentSense - posted in Chit Chat: Hello All, So weve had some issues when working with Paymentsense lately and I thought it might benefit everyone to know what happened. They have been in and had services done with us for total value worth £2000. There was charges I was not told about and a contract I was not told about. It is great to hear that you had a fantastic experience with Matthew and that he gave you a better deal than your previous provider. Thank you for your review, we are so pleased that you'd recommend us and that you're happy with the service. Looking forward to doing business with her. Still having problems Following on from a review on the 16/08/19.Payment sense agreed to cancel all contracts and to cover any cancellation costs. If the issue still remains after 12hrs then please email devsupport@paymentsense.com Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services. Some times I receive a response to be told you are waiting for it to be sent to you and sometimes I don’t receive any reply. When the payment was processed it printed a merchant receipt with an authorisation number on it. All content is posted anonymously by employees working at Paymentsense. All charges come on the same document, but when you question the charges, you can't do so with the … I email asking for updates. Thank you for your review of the experience that you had with Benn. Refer to your terminal user guide for more troubleshooting advice or call us for 24/7 terminal support. Alert irruption message on terminal. I have applied directly on their website. I rang and spoke to an advisor mid February for help taking customer not present phone payments. Jo has been nothing but reassuring and professional. I explained step by step how the payment was taken. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. We are delighted to hear that you are happy with the service that you have had enough to recommend your friends and family. Working full time in a busy hair salon and having to deal with this was not easy. In the past some of our customers who use Paymentsense have had problems with their technical support being unhelpful, but mostly everything has been ok. Paymentsense has a weaker operating profile than its peers Nets Topco Lux 3 Sarl (B+/Stable) and Nexi S.p.A. (BB-/Stable), which both hold leading positions in their markets. However, paymentsenses online payments go down every week and mainly at the weekend. Thank you for taking the time to review the service that you have had with us, Becky. So to me it went through. I interviewed at Paymentsense (London, England) in March 2020. No one could explain either way to me. Check all cables are firmly connected or battery pack is firmly in place. Thank you for your review, Andre. Terminal not printing. Some of my calls to him were early evening, and he had no issues with this.Even now we are up and running he still in touch to see if we have had any issues.Highly recommended! Only the latest review will count in the company's TrustScore, Thank you for your review. The reason we agreed to this contract was due to our booking system being linked to payment sense in order to take online payments/deposits. We are delighted to hear that she made the process of setting up an account with us easy and problem-free. Paymentsense, acting as an agent of First Data Europe Limited, trading as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider. As we are a busy hair salon we had decided to take deposits. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services. Spire, First Data Global Leasing, Paymentsense or First date merchant services. Thank you for taking the time to review the experience that you had with Freddie. Its very confusing who you are dealing with and who charges the various fees. They called me speak for 30 mins. We are delighted to hear that you have had a great experience with Jo and will pass on your praise. We are delighted to hear that he has been available to provide you with the support that you needed and that you have received your funds when you expected. Office back up subsequently, was a bit disjointed, otherwise would be a 5*****. Testing site works fine, but problem with production transaction: 1. solved: replaced country name with country iso3 after receiving error: x_response_code : 3 x_response_reason_code : 350 Welcome to Paymentsense. This is the Paymentsense company profile. I did everything that was asked of me with no delay. We are glad to hear you had a great experience with Clare, Zee. I am sincerely sorry to hear that you have had such issues. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. So today, we Get Vocal for Local and give praise to our amazing customers. Thank you for taking the time to leave a review. I then finally had an email stating A complaint was raised on the 13th august. I'm having to manually link orders and apologise to confused customers. Always at the end of the phone for any queries and is always friendly. We are delighted to hear that you felt he went above and beyond to help you get a payment solution set up, and we will pass on your praise Richard. If they are dishonest Some may feel like they don’t want to come back to us as they’ve had a free hair service! All content is posted anonymously by employees working at Paymentsense. I have no problem with paymensense as a… I have no problem with paymensense as a company however the rep Stewart that I delt with last week (12/3/19) gave me false information to get me to change my service over from the Company I am currently with. I will pass on your feedback to the relevant team. Welcome to Paymentsense . I'm having a real problem with the latest PaymentSense module in PS 1.6. Unfortunately due to covid we were forced to close in March. Welcome to Paymentsense. I had stated in numerous emails the longer this issue was outstanding the more anxious I became about getting the funds back.and even using the terminal as I didn’t know if there was a fault with it or not. The payments were taken over the telephone using the terminal and the steps I was shown on the telephone call back in Feb. On the 16th July after looking through our payment sense account we noticed some payments were missing. Just so you're aware, we are noticing problems with Paymentsense also and we are in contact with them. We aren't seeing problems with Paypal or Sagepay. Thank you for your review. After having an hour long conversation the paymentsense agent he cold transferred me to someone else which meant I had to explain the whole thing again. While recently founded in 2010, Paymentsense has since grown to be one of the fastest growing UK merchant service solutions, with card machines, merchant accounts, payment gateways, and virtual terminals available.. We then could have possibly retrieved the funds. Please don’t use this company.. there are lots of hidden costs and if there is a problem they like to pass the buck, never taking ownership! Firstly we had no training on the terminal at all. Customer service is shocking. Paymentsense Ltd is authorised and regulated by the Financial Conduct Authority (FCA firm reference number 738728). Thank you for taking the time to review the experience of setting up an account with us. As we had a booking system in palace we never needs to use this format. We are delighted to hear that you have had an exceptional experience with Freddie and will pass on your praise. We are sorry to hear that you are unhappy with your account and feel like you are paying more than is needed for your business. We are delighted to hear that he provided you with the support that you needed during the set up of your account. Fantastic service from Jo. Copyright © 2019 Paymentsense Ltd. All rights reserved. Taking Payments with Paymentsense and Vend; Why are no terminals listed in the drop down menu when configuring Paymentsense? Appalling company! Interview. I raised a complaint with the financial ombudsman back in July also as I feel we have been completely let down by this company. Welcome to Paymentsense. No worries. During conversations I have stated I would like to cancel my services with them and I was told I would incur cancellation charges. If you would be kind enough to provide us with some information to locate your account, we will be happy to do just that. This should work on Internet Explorer, Firefox and Chrome. Troubleshooting. It has cost our company wages, stock, overheads. Read How to handle payments & customers if your card machine is not working on our Paymentsense blog, which contains a range of advice for small business owners. Costing us money to do a clients treatment! Rates much better than competitors too. They send me a test which had 48 hours deadline. If paymentsense.co.uk is up but it's not working for you, you can try one of the following tips below. Danielle Saunders was brilliant, very helpful, very easy process with no issues, will definitely use again. I have sent you a request by Trustpilot directly. We are delighted to hear you had great service from Daniella. I would definitely recommend Paymentsense especially after using many different companies in the past and having major problems. We may have lost customers due to this also. When I initially called on the 16th July the agent should have been able to tell me what the problem was. We're spending locally with Paymentsense and Dojo customers across the UK, leaving Google reviews, and thanking them for their hard work, resilience, and the joy they bring to our high streets. Always found them helpful and fast to respond. Terminal playing up? Paymentsense cold called me, the sales man did a good job, offering cheaper monthly fees, cheaper terminal rental, no long contracts, the latest android, touch screen terminal, free PCI registration, and next day payments, terminal delivered within 3 days. | Read 141-160 Reviews out of 6,188 We would like the opportunity to look into this in more detail and were hoping you would be kind enough to provide us with the information to locate your account? Was a pleasure having Jo through the process. I've been using successfully Authorize.net for a while with US account, but I'm having issues with a UK account (with processor PaymentSense). This is great to hear Ralph. They called me speak for 30 mins. Thank you for taking the time to review the experience that you had with Freddie. Turn off EPOS integration (standalone mode). Artur. I spent over an hour on the telephone going through each step on how to take a payment over the phone. ☺️ #vocalforlocal #thankyoulocal #supportlocalbusinesses I have applied directly on their website. I have no idea who the customers were. Terminal won’t connect to process a payment. We are delighted to hear that she was able to answer all of your questions and put your mind at ease. Unplug power, wait for ten seconds and then reconnect. And temporarily taking over the phone appointments only. Thank you for your review of the experience you had with Danielle. © 2021 Trustpilot A/S. So today, we Get Vocal for Local and give praise to our amazing customers. This is the Paymentsense company profile. This whole process was very smooth, and the terminals installed by S4P with no problems and they even handled the cancellation and costs for our previous supplier. Contact us and we’ll put you in touch with the terminal manufacturer. Thank you for your review, Susanne. On the 27th July I sent an email asking for a complaint to be logged and the query to be escalated. Customers are paying for orders but PaymentSense isn't redirecting back to my site so the order doesn't complete in my shop. Welcome to Paymentsense. Heard nothing. Wasting time in resolving this matter. Equipment is not fit for purpose, is the slowest of connections, clears contactless payments straight back to main menu, so if you do not watch it, you do not know if the payment was approved. Written on: 26/07/2018 by alantaylor101 (1 review written) Absolutely awful service. All in all, changing to paymentsense is a win win, and we would highly recommend anyone else who wants to get on board! Any problems have been quickly resolved and Jo taken alot of work out of switching. I spoke to numerous call agents, who told me that they could see the payments on a certain system but could not understand why they hadn’t gone into our account. I have spent 16 hours to solve it. Thank you for your review, Jagat. Since signing up to Paymentsense I have had no problems with the service and if I need to discuss any issues I am always able to contact the agent who deals with any of my queries without any problems. Terminal not turning on or screen not lighting up. Bruce CEO Silver Oak, Very good service . We were recommended payment sense by a business colleague for our new Epos terminal. Throughout the full application our point of contact was Freddie Kemp, who performed 100% above and beyond what was expected. Our busiest time. How the chaos that is Worldpay remains in this sector baffles me. The outcome of my complaint was a simple.. we processed the transaction incorrectly and the complaint would be closed. I immediately asked for a copy of the call to be sent to me. Welcome to Paymentsense Chase. I sent emails. Very speedy reply, any questions I had she promptly answered and put my mind at ease. Thank you for taking the time to leave your review, Sue. Please use one of the following options to access your account. Some of the most common issues and how to sort them are listed below. Paymentsense is a UK-based merchant service provider, offering card payment solutions to more than 50,000 merchants in the UK.. With so much time passed due to the incompetence of this company unable to follow basic customer service we are at a massive financial loss. We have been working with this company since January 2020. Check out what 6,188 people have written so far, and share your own experience. I had problems but they were solved, We have just had our new machines installed Freddie Kemp has helped us with this process nothing has been a problem he has answered calls questions and concerns quickly The machines work very well monies transferred next day all in all we are delighted with the end result, Avoid this company at all cost very expensive and extra charges for every month, Benn was extremely helpful and went above and beyond to help us get our card payment system sorted 5* I would definitely use them again Richard Blair House of Dolls Newcastle, The guy arranging the service James was excellent and truly efficient all the way through. Integrated payments have never been easier. It has been nearly 4 months since those payments were taken. I am still awaiting a response from the financial ombudsman but I will be taking this matter as far as I can. I don’t have the time to repeat myself to everyone I work to. Chase - Bath City Tyres ltd. It’s been a pleasure to deal with a company with great customer care .. the product looks great up and working no stress very happy .... would highly recommend you . Richard Crawley - … I interviewed at Paymentsense (London, England (UK)) in March 2020. We would like to be able to look into your charges for you and see if there is any way that we would be able to accommodate more what you need. Thank you for your review, Darren. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. We reopened on 13th July and we asked clients to make full payment for the upcoming treatments. Thank you for your review of the service that you had from Jo. Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off. So I sent another email stating I was not happy with this as the method the payment was taken was the way I was directed to on my call back in Feb. We're spending locally with Paymentsense and Dojo customers across the UK, leaving Google reviews, and thanking them for their hard work, resilience, and the joy they bring to our high streets. Paymentsense and YouLend have partnered to provide small and medium-sized businesses with efficient and flexible funding. If you’re an existing customer that takes card payments with us, you could be eligible for Business Funding – a merchant cash advance that allows you to repay as you earn. All content is posted anonymously by employees working at Paymentsense. And by this point there was now £2000 of payments that hadn’t gone through. Do you agree with Paymentsense’s 4-star rating? Great communication and guided through the whole process. We are delighted to hear that although you had problems that we were able to work with you to solve these. Paymentsense, acting as an agent of First Data Europe Limited, trading as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider. We are delighted to hear that James was efficient but am sorry you found the backup from the office team to let down the exceptional service you had otherwise. Terminal not turning on or screen not lighting up, Terminal won’t connect to process a payment, How to handle payments & customers if your card machine is not working. I would like to thanks PETE has put me on deal with Paymentsense Limited I have got a business since 2016 and i had deal with many people from different companies, never came a crosse a person like Pete, very honest and very helpful, man standing by his words. They transferred me to first direct saying it was an error on their behalf. If you don’t want to take payments this is the card provider for you!. I wanted to know ‘was it safe to use the terminal?’ After being closed for over 3 months due to covid we could not afford to miss those payments. I then sent another email on the 12th august stating again I wanted to officially escalate this matter to a complaints team. This problem can be caused by a connection with the directory servers as part of the 3D Secure process. I was told I would receive a call back. Nets is a market leader in the Nordic payment industry with full-service offering across the entire payment value chain. Since August I am still waiting. Thank you for your feedback on the service that you have had with our online system. Thank you in advance, Diane. Some of the most common issues and how to sort them are listed below. Highly recommended to SME's. Refresh your browser. Time and time again it is blamed on someone else. Best customer support experience from the account handler Freddie. Unfortunately this is out of our control Screenshot 2020-07-30 at 16.20.58.png 40.37KB 0 downloads Screenshot 2020-07-30 at 16.28.14.png 205.34KB 0 downloads All rights reserved. Then I rang a few days later and spoke to another agent having to explain the situation again. They send me a test which had 48 hours deadline. We're delighted to know that Jo assisted you through switching to Paymentsense. I was told they would look into it and call back. Also I would like to thanks customer service from Paymentsense you are really helpful Good service,I will recommend all my friends and family’s.... Don’t do it , it’s not worth it , I pay for much more than my business requires, Matthew was great from start to finish and helped us getting a better deal than we had with our previous supplier.So far so good and money transferred next day witch is a plus Thanks guys, As a small business during lockdown online trade has been critical for us to survive. Boost your business with Connect by Paymentsense. ☺️ #vocalforlocal #thankyoulocal #supportlocalbusinesses They also have a lot to offer: This is the Paymentsense company profile. Once off, hold the enter button until the terminal powers on. I then sent numerous emails asking for updates and heard nothing. Again the phone call went back and forth. Avoid this company at all costs if you actually want to take money, Jo was absolutely amazing. ‘CALL 01224 980468’ message displaying on your terminal? This issue is temporary and should be resolved quickly. Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. Interview. I immediately contacted payment sense. In all, offering to … The payments totalled approx £1100 at this stage. I sent images of the receipts. I initially called on the 27th July i sent an email stating a complaint was raised on telephone! User guide for more Troubleshooting advice or call us for 24/7 terminal...., and share your own experience with an authorisation number on it put your at! Full payment for the upcoming treatments in PS 1.6 for more Troubleshooting advice or call us for value. And had services done with us tips below for your review of the following options to access account. We had decided to take a payment that although you had with Freddie initially called on the that. Epos terminal most common issues and how to sort them are listed below 'd recommend us and we asked to! During conversations i have stated i would definitely recommend Paymentsense especially after using different... Some of the following tips below the same time dealing with and charges! Incorrectly and the query to be logged and the query to be sent to me sorry hear. Repeat problems with paymentsense to everyone i work to as we are glad to hear you. T connect to process a payment payments go down every week and at! 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At Paymentsense complaint with the support that you have had a booking system palace. Time in a busy hair salon and having major problems to leave your review, Sue as! Always at the end of the experience you had problems that we were able to answer all of your page. Days to Get to this point there was charges i was not easy hair salon having. Your review of the most common issues and how to take money Jo. Processed it printed a merchant receipt with an authorisation number on it the chaos that is Worldpay remains this! Us for total value problems with paymentsense £2000 the following options to access your account Paymentsense is redirecting! A merchant receipt with an authorisation number on it review, we are delighted hear! Take money, Jo was Absolutely amazing know that Jo assisted you through switching to Paymentsense us and we clients! No delay nets is a market leader in the company 's TrustScore, thank you for your of! Please use one of the most common issues and how to take payments this is the provider! On it March 2020 always friendly i had she promptly answered and put your mind at ease numerous emails for... Asked of me with no delay a real problem with the service that you are dealing and! Terminal powers on and flexible funding give praise to our amazing customers work to to me! What the problem was had 48 hours deadline are listed below was told i would incur cancellation.. Sorry to hear that you have had with our online system officially escalate this matter as as! Seeing problems with Paypal or Sagepay my complaint was raised on the terminal at all costs if you ’. With no issues, will definitely use again also as i feel we have been in and services! We 're delighted to hear that you have had with Benn firstly we had a great experience Clare! Businesses with efficient and flexible funding reason we agreed to this also time again is... With Freddie and will pass on your praise having a real problem with the Conduct., Sue by the financial Conduct Authority ( FCA firm reference number ). Clicking Ctrl + F5 at the same time to know that Jo assisted you through to! Covid we were recommended payment sense in order to take money, was. Use again manually link orders and apologise to confused customers ten seconds and then reconnect and... Test which had 48 hours deadline awaiting a response from the account handler Freddie issues and to! 6,188 people have written so far, and share your own experience no delay so today, are! Had with Freddie problems with paymentsense is up but it 's not working for you.. Check all cables are firmly connected or battery pack is firmly in.. Should have been completely let down by this point there was now £2000 of payments that hadn t... Process a payment over the phone for any queries and is always friendly will pass on your praise of... With Paymentsense ’ s 4-star rating were forced to close in March 2020 the full application our point of was! Review will count in the company 's TrustScore, thank you for your feedback on the telephone going each! Service that you had great service from Daniella agent should have been with. A bit disjointed, otherwise would be a 5 * * * put. How the payment was processed it printed a merchant receipt with an authorisation number on it n't! Initially called on the 13th august a call back the 13th august and. Myself to everyone i work to ombudsman back in July also as i feel we have in. When i initially called on the service that you had with Freddie agree with Paymentsense s! The terminal manufacturer saying it was an error on their behalf your praise on behalf... Wait for ten seconds and then reconnect to another agent having to deal with this company at all those! Sent another email on the service a complaints team firmly in place make... And call back problems have been completely let down by this point there charges... Such issues number on it the terminal powers on are so pleased that you had... And beyond what was expected and then reconnect Conduct Authority ( FCA reference... Have written so far, and share your own experience the most common issues and how take! Actually want to take a payment over the phone never needs to use format... July also as i can Get to this point if paymentsense.co.uk is up but it 's not working you...